Terms of Service

Editor: GPTPro Limited (C 114704)

Address:

VAT number: MT32623111

Contact: [email protected]

Website: https://www.conv24.com

Hoster: OVHcloud (OVH SAS).

Address: 61 Lordou Vironos Street, 6023 Larnaca, Cyprus

Website: https://www.ovhcloud.com

These General Terms and Conditions of Sale and Use ("T&Cs") define the rights and obligations of the parties in connection with the online services provided by conv24 on the Site (the "Services").

conv24's Services are provided online, by electronic means, as described on the Site on the date of the order.

The Services are accessible online from the countries and in the languages offered on the Site.

In case of translation discrepancy, the English version prevails.

Use of the Site implies full and complete acceptance of these T&Cs.

conv24 may modify them at any time. The applicable conditions are those in force on the date of the order.

Any price revision will be notified at least 30 days before it takes effect.

The Client may cancel before this date.

The Services include:

• access to the features of conv24 described on the Site, according to the plan subscribed;
• the provision, in the Client's Account, of the results, Documents or Files generated through the Services;
• a personal Account from which the Client manages their subscription, billing and data;
• customer support by email at [email protected];
• access to the Services from any compatible device connected to the internet.

conv24 retains the data required to provide the Services for the duration of the subscription, in accordance with the Privacy Policy.

The Services are provided remotely and do not include any professional advice (legal, tax, medical or other), unless expressly stated otherwise on the Site.

Results produced by automated tools are provided for guidance only. The Client remains solely responsible for the content they submit and for the use they make of the Services.

Any validation of an order or a File by the Client constitutes final agreement and triggers performance of the corresponding Service.

No modification or cancellation is possible after validation.

Any errors in the information or content provided by the Client are the sole responsibility of the Client.

Access to the Services is provided as soon as the order is validated and payment is accepted.

Where a Service is performed over a period of time, the times stated on the Site apply.

These times are purely indicative and do not constitute a contractual commitment.

The computerised records kept in conv24's systems are deemed proof of the communications, orders and payments between the parties.

Data available in the Client's Account shall be binding between the parties.

Account creation is mandatory.

Login details are strictly personal and confidential.

The Client undertakes to maintain accurate and up-to-date information.

conv24 may suspend or close an Account in case of fraud, non-payment or breach of contract.

Prices are quoted in euros, or in other currencies for information only.

Subscriptions cover access to the Services described on the Site.

Taxes are applied according to the Client's location (local VAT, EU OSS scheme).

Payment is made by bank card or any other payment method offered at checkout, through a secure payment service provider.

Subscriptions require authorization for recurring payments.

In case of failure or rejection, conv24 may suspend Account access and, if payment is still not made, cancel the subscription under the conditions set out in the Subscription Terms.

The Client may benefit from a 48-hour promotional offer at the rate of €0,90 incl. VAT, giving them immediate and complete access to conv24 Services during this period.

By validating their order, the Client expressly and irrevocably accepts the following conditions:

"I accept the 48-hour promotional offer at €0,90 and authorize automatic debit of per month at the end of the 48 hours, with no duration commitment and cancelable at any time."

After the 48-hour trial period, the Client is automatically debited incl. VAT for the first month of subscription.

The minimum amount charged for any subscription cancelled during the 48-hour promotional offer is €0,90 incl. VAT.

The subscription is then automatically renewed each month at incl. VAT, with no duration commitment.

The Client may cancel at any time from their personal account or by email to [email protected].

Cancellation takes effect at the end of the current billing period.

Any period started remains due in full. No refund will be made for amounts already debited or for services already performed, except in the cases provided for in the Refund Policy.

The Client guarantees the conformity of the content and information they provide.

They undertake to comply with applicable laws, particularly regarding personal data and communications.

Any consequence of inaccurate or incomplete information provided by the Client remains the Client's responsibility.

The Site is accessible 24/7 except for maintenance, technical incidents or force majeure.

conv24 reserves the right to temporarily interrupt access without notice or compensation.

Services are provided "as is".

No warranty is given for legal compliance, completeness or performance.

conv24's total liability is capped at the amount paid by the Client over the last 12 months or €100 minimum.

Indirect losses (turnover, reputation, data) are excluded.

The Site, its databases, content, logos and templates are protected.

No right of reproduction, extraction or republication without written authorization from conv24.

Personal, non-transferable and non-commercial license for use.

Data is processed according to the Privacy Policy published on the Site, in compliance with the GDPR and PDPL.

conv24 implements appropriate security measures and retains documents only for the duration of the subscription.

conv24 applies anti-fraud and compliance controls (KYC/AML).

Any illegal or fraudulent use, or any use violating international sanctions, may be blocked or deleted without refund.

conv24 may suspend or close the Client's Account in case of fraud, non-payment, abuse, violation of law or these T&Cs.

No refund is due for the current period.

The Client is prohibited from transmitting or sending:

• any illegal, defamatory, obscene, hateful or discriminatory content;
• fraudulent, falsified or counterfeit documents;
• unsolicited commercial messages (spam);
• confidential or personal information of third parties without authorization;
• any content or transaction violating embargoes or international sanctions. Non-compliance with this clause results in immediate Account suspension.

These T&Cs are governed by the law of Malta.

Any disputes fall under the exclusive jurisdiction of the courts of Malta, except for any mandatory provision applicable to consumers.