conv24 subscription terms

1. Subscription overview

conv24 is an online service operated by GPTPro Limited (C 114704), a Maltese law company, whose registered office is located at . The conv24 subscription provides access to the Services described on https://www.conv24.com, according to the plan chosen.

2. Pricing and billing

2.1 — Pricing structure conv24 offers subscription plans structured in two phases: Period: Initial trial Amount: €0.90 Description: 48-hour trial period from registration. Provides access to all service features. Period: Recurring subscription Amount: / month Description: Automatically charged after 48 hours following registration, then every month on the same date. Period: Professional recurring subscription (where offered) Amount: / month Description: Automatically charged after 48 hours following registration, then every month on the same date. All prices are shown inclusive of applicable taxes (VAT). The applicable VAT is that of the customer’s country of residence in accordance with European rules on electronic services. 2.2 — Payment method Payments are made automatically to the bank card (Visa, Mastercard, American Express) or payment method saved at registration. The customer expressly authorizes conv24 to debit this payment method on the scheduled dates. 2.3 — Price changes conv24 reserves the right to change its prices. Any change will be notified in writing by email at least 30 days before it takes effect. The customer may cancel their subscription free of charge before the new pricing takes effect.

3. Renewal notifications

4. Subscription cancellation

4.1 — How to cancel The customer may cancel their subscription at any time, free of charge and with no minimum term, by any of the following means: From their customer area on https://www.conv24.com: subscription management section → cancellation button. Cancellation is processed immediately. By email to [email protected] stating the account email address 4.2 — Effective date Cancellation is recorded immediately upon receipt and takes effect at the end of the current billing period. No further charges will be made after that date. Access to the service remains active until the end of the period already paid for. No pro rata refund will be made, except as provided in the Refund Policy. 4.3 — Cancellation confirmation Written confirmation by email is systematically sent to the customer within a maximum of 24 hours after cancellation, stating the effective date and end of access to the service.

5. Right of withdrawal (EU customers)

In accordance with European Directive 2011/83/EU, customers residing in the European Union have a right of withdrawal of 14 calendar days from subscription, without having to give reasons or pay penalties. To exercise this right, the customer may use the withdrawal form available in their customer area, or notify their decision by any written means (email, post). Exception: in accordance with Article L.221-28 of the French Consumer Code and equivalent provisions in other EU countries, the right of withdrawal does not apply if the service has been fully performed before the end of the 14-day period with the customer’s express agreement and express waiver of the right of withdrawal. This waiver is explicitly requested at checkout, before the subscription starts.

6. Consequences of non-payment

The unpaid invoices are then cancelled: no amount is owed beyond the last month paid.

7. Customer service and complaints

Any question, complaint or request relating to your subscription may be addressed to: GPTPro Limited (C 114704) — Customer Service Email: [email protected] Average response time: 24 business hours In the event of an unresolved dispute, the customer may contact the European Online Dispute Resolution platform free of charge: https://ec.europa.eu/consumers/odr

8. Acceptance of these terms

Subscribing to a conv24 subscription constitutes full and complete acceptance of these Subscription Terms, which are reiterated before each payment and accepted by explicit checkbox. A copy of these terms is attached to the registration confirmation email, and remains available at any time from the customer area. GPTPro Limited (C 114704) — Maltese law company https://www.conv24.com — [email protected]